Glass jar with coins falling into it on a black background, symbolizing savings.

Cancellation and Refund

At Goodscargo Packers Movers, we aim to offer flexible and transparent policies to maintain customer trust and satisfaction. Please read our cancellation and refund terms carefully before booking our services.

 

1. Booking Cancellation by Customer

  • Cancellations must be made in writing (via email or WhatsApp) at least 24 hours before the scheduled pickup time.

  • If the cancellation is made within the specified time frame, no cancellation charges will apply.

  • If the cancellation is made less than 24 hours before the pickup, a cancellation fee of up to 20% of the total booking amount may be deducted.


2. Booking Cancellation by Goodscargo

  • In rare cases, if Goodscargo needs to cancel a confirmed booking due to unforeseen circumstances (vehicle unavailability, strikes, natural calamities, etc.), the customer will be:

    • Notified promptly, and

    • Offered a full refund or an option to reschedule the service at no extra cost.


3. Refund Eligibility

Refunds are applicable in the following situations:

  • Service cancellation by Goodscargo

  • Advance payment made but service not rendered

  • Duplicate or excess payment made by mistake


4. Non-Refundable Conditions

Refunds will not be provided in the following scenarios:

  • Cancellation made after the vehicle has been dispatched

  • Partial service already rendered

  • Damages or delays caused by improper packaging or third-party issues


5. Refund Processing Timeline

  • Approved refunds will be processed within 7–10 business days to the original payment method.

  • Refund confirmation will be sent via email or SMS.


6. Mode of Refund

Refunds will be made through the same mode of payment used during the booking (UPI, card, net banking, etc.).


7. Contact for Cancellation/Refund

For any cancellation or refund requests, please contact our customer support:

📧 Email: sales@goodscargopackers.com
📞 Phone: +91-7014982349
📍 Timing: 9:00 AM to 6:00 PM, Monday to Saturday


8. Policy Updates

Goodscargo Packers Movers reserves the right to modify this cancellation and refund policy at any time. Any changes will be posted on this page.


Effective Date: 25 May 2025